Refund policy

We want you and your dog to love every Wellpawed order. Here is how returns and refunds work.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged, defective, or is not what you ordered, we will send a replacement free of charge or refund you in full. Contact us within 30 days of delivery at hello.pawtraitclub@gmail.com with your order number and a photo of the issue. No need to send the item back.

CHANGED YOUR MIND?
You can return unused items in their original packaging within 30 days of delivery. Email us first at hello.pawtraitclub@gmail.com and we will send you the return instructions and address. Return shipping costs are paid by the customer, and the refund is issued to your original payment method once we receive the item.

LOST PACKAGES
If your tracking shows no movement for 10 business days, or your package has not arrived within 30 days of shipping, contact us and we will send a replacement or refund you.

REFUND TIMING
Approved refunds are processed within 5 business days. Depending on your bank or payment provider, it may take a few more days to show up on your statement.

QUESTIONS
Write to hello.pawtraitclub@gmail.com. A real person will answer, usually within 1 business day.